Pet Shoppers Palace has a Same or next business day shipping policy on most Items. However The petsafe fence master kennels take a few days longer due to there weight and are shipped from the manufacture. Now and then a item may be out of stock and we reserve the right to up grade your order to the next available item insuring you will get the same quality item or better. Pet Shoppers Palace ships for free on all orders over $75.00 for standard shipping. There will be a shipping fee on orders $74.99 and less. Pet Shoppers Palace also reserves the right to use the best price delivery company at the time of shipment. All orders will have a tracking # and it available up to 24 hours after the item has been shipped.